What types of calls may be referred to the Nurse Navigation Program?
Certain non-life-threatening medical calls may be eligible for the Nurse Navigation Program after being evaluated by our 911 dispatch system. Examples may include minor illnesses, medication questions, or other low-acuity medical concerns. Emergencies such as chest pain, difficulty breathing, stroke symptoms, traumatic injuries, or other serious medical conditions will continue to receive an immediate emergency response.
Will I still be able to receive an ambulance if I need one?
Yes. If at any time your condition appears serious or worsens, emergency responders can still be dispatched. Patient safety will always remain the top priority for the Arlington Fire Department and Arlington EMS.
Is the Nurse Navigation Program replacing Arlington firefighters or paramedics?
No. The Nurse Navigation Program is designed to complement emergency response services, not replace them. Arlington firefighters, paramedics, and AMR ambulances will continue responding to emergencies throughout the city. The program helps connect residents with the most appropriate level of care for non-emergency medical needs.
How does the Nurse Navigation Program benefit Arlington residents?
The program helps residents receive timely medical guidance and may connect them with appropriate healthcare resources without an unnecessary emergency room visit. This can reduce wait times, improve access to care, and help keep emergency resources available for critical emergencies in Arlington.
Will the nurse be familiar with Arlington area healthcare resources?
Yes. Nurses participating in the program will help connect patients with available healthcare options and resources within the Arlington area based on the patient’s medical needs, availability, and other factors.
What if I do not want to participate in the Nurse Navigation Program?
Participation is voluntary. If a patient prefers to have EMS respond or be transported to a hospital, that option will still be available when appropriate.
Is my medical information kept confidential?
Yes. Medical information shared through the Nurse Navigation Program will remain confidential and handled in accordance with applicable healthcare privacy laws and regulations.
Will this impact emergency response times in Arlington?
The goal of the Nurse Navigation Program is to improve system efficiency by helping ensure ambulances and firefighters remain available for higher-priority emergencies, while still providing appropriate care options for non-emergency medical calls.