Fire Rescue Support Division

The Fire Rescue Support Division manages and coordinates the fire department's administrative operations and business needs. It oversees important business functions and customer service for the department.

This division provides administrative support, customer service, employee relations, human resources programs, logistics, and firefighter recruitment.

Fire Rescue Support also includes staff who manage specialized programs that improve department operations or require unique knowledge and skills beyond daily administrative work.

These professionals and sworn personnel oversee low-frequency, high-risk operations, public and private contracts, state and federal grant programs, and agreements with businesses and government agencies.

Fire Rescue Support has four sections: Administration, Emergency Management, Special Events and Prevention.

Office of Emergency Management

Irish Hancock
Irish Hancock
Emergency Management Administrator

OEM Mission

To protect the lives, property, and environment of the City of Arlington from natural and human-caused disasters.

OEM carries out its mission by following the four phases of emergency management:

  • Mitigation – taking steps to reduce the impact of future disasters before they happen.
  • Preparedness – planning, training, and practicing so people and organizations are ready to respond to emergencies.
  • Response – taking immediate action to protect people and property during an emergency.
  • Recovery – restoring services and helping the community return to normal after an emergency.

To support these efforts, OEM coordinates emergency plans, provides training, conducts drills and exercises, and manages financial assistance programs for disaster preparedness and recovery.

About OEM

The City of Arlington faces many hazards that can disrupt the community, damage property, and put lives at risk. These hazards include fires, floods, severe storms, and tornadoes. The city also prepares for possible terrorist threats and accidents involving hazardous materials during transportation, storage, or use.

To prepare for these emergencies, the Office of Emergency Management (OEM) maintains the City of Arlington Emergency Management Plan (EMP). This plan provides the framework for how the city prepares for, responds to, and recovers from natural and human-caused emergencies.

The Emergency Management Plan is based on the four phases of emergency management: Mitigation, Preparedness, Response, and Recovery.

Contact Us

Ott Cribbs Public Safety Building
 620 W. Division Street
Arlington Texas 76010

Phone: 817-459-6939
Fax: 817-459-5764
oem@arlingtontx.gov

Please Note: The OEM email and telephone line is only monitored during normal business hours, 8:00 a.m. to 5:00 p.m., Monday through Friday. If there is an immediate emergency, please call 911.

Special Events

The Special Events Division coordinates public safety for major events in Arlington that attract 500 or more people. These events include Dallas Cowboys and Texas Rangers games, the Cotton Bowl, college baseball, concerts, rodeos, dirt track races, and international events such as the 2024 MLB World Series, the 2024 MLB All-Star Game, the FIFA World Cup 2026, and the INDYCAR Grand Prix of Arlington 2026. The division also supports community events, holiday parades, and live performances at venues like the Levitt Pavilion and Esports Stadium.

For every event, the division works to keep visitors, participants, and staff safe. Firefighters, fire prevention teams, hazardous materials (HazMat) teams, explosive ordnance disposal (EOD) and K9 units, and emergency medical services (EMS) personnel are assigned based on the needs of each event.

The Special Events Division works closely with the Arlington Police Department, other city departments, American Medical Response (AMR), and state and federal agencies to provide public safety and emergency medical services. Their goal is to protect people from potential hazards and help ensure every event is safe and successful.

Contact Us

Arlington Fire Department
Special Events Division
620 W. Division St.
Arlington, TX 76011-7421

Phone: 817-459-5750
specialevents@arlingtontx.gov

Fire Prevention

Fire Prevention Inspectors are responsible for preventing fires through periodic inspection of commercial or public buildings, licensed facilities/operations and other buildings within the City of Arlington. Learn more about Fire Prevention.

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