Fire Rescue Support Division
Fire Rescue Support division manages and coordinates the non-traditional operations and business needs of the fire department. Fire Administration is responsible for “critical business elements” and the “customer service” sections of the Fire Department.
This section provides administrative management, active citizen/customer services, employee relations/human resource programs, logistical support efforts, and firefighter recruitment.
Fire Rescue Support is also where one will find the specialized people that manage the complex programs that enhance operations or require unique skill sets outside of the administrative unit.
These skills are found in professional staff and sworn personnel knowledgeable of unique low frequency/high risk operations, our public/private contracts, State and Federal grant programs and agreements with outside businesses or other governmental agencies.
Fire Rescue Support has five sections: Administration, Emergency Management, Medical Operations, Special Events and Prevention.
Office of Emergency Management
Irish Hancock
Emergency Management Administrator
OEM Mission
To protect the lives, property, and environment of the City of Arlington from the threat or occurrence of emergencies resulting from any natural or man-made disaster. The preparation for and carrying out of all emergency functions shall be accomplished through the four phases of emergency management: mitigation, preparedness, response and recovery. Activities to meet this end include coordination, planning, training, drills, exercises, and financial assistance.
About OEM
The City of Arlington is exposed to many hazards that have the potential for disrupting the community, causing damage, and creating casualties. Natural hazards include fire, floods, severe weather, and tornadoes. Threats of terrorism are also a consideration in preparation and response. Additionally, the city faces threats of hazardous materials accidents involving the transportation, shipment, and storage of hazardous materials. To address these potential threats, the Office of Emergency Management publishes the City of Arlington Emergency Management Plan (EMP). This plan provides the framework upon which the city prepares for, responds to, and performs its emergency response functions during times of natural or man-made emergencies. The plan is based on the four phases of Emergency Management which are:
- Mitigation – Activities that reduce or eliminate the probability of disaster or damage.
- Preparedness – Activities that government, organizations, and individuals develop to save lives and property.
- Response – Actions that minimize the loss of life and property and provide emergency assistance.
- Recovery – Short and long-term activities that restore city operations and help return the community to a normal state. When the City of Arlington faces an emergency and the Emergency Operations Center (EOC) is activated, the Office of Emergency Management works with appropriate city departments, as well as, various volunteer, private, state and federal agencies to respond quickly and effectively to provide continuity of services to the public.
Contact Us
Ott Cribbs Public Safety Building
620 W. Division Street
Arlington Texas 76010
Phone: 817-459-6939
Fax: 817-459-5764
oem@arlingtontx.gov
Please Note: The OEM email and telephone line is only monitored during normal business hours, 8:00 a.m. to 5:00 p.m., Monday through Friday. If there is an immediate emergency, please call 911.
Special Events
The Special Events Division leads public safety coordination for major events in Arlington that draw 500 or more attendees. From Dallas Cowboys and Texas Rangers games, the Cotton Bowl, and college baseball to sold-out concerts, rodeos, and dirt track motorsports at AT&T Stadium and Globe Life Field, international showcases like the 2024 MLB World Series and All-Star Game, the upcoming FIFA World Cup 2026, and the INDYCAR Grand Prix of Arlington 2026 — the Division ensures every event is safe, secure, and seamlessly executed with dedicated fire response and prevention teams, HazMat specialists, explosive ordnance disposal (EOD) and K9 units, and EMS personnel present throughout.
This mission also extends to Arlington’s vibrant event calendar of community-centered and cultural events, including annual holiday parades and live performances at venues like the Levitt Pavilion and Esports Stadium, each requiring customized public safety strategies.
Working closely with other city departments such as the Arlington Police Department, private partners like American Medical Response (AMR), and state and federal agencies, the Special Events Division provides comprehensive public safety and emergency medical services for every event. The AFD Special Events Division is committed to protecting attendees from potential hazards and helping ensure a safe, world-class experience.
Contact Us
Arlington Fire Department
Office of Special Events
620 W. Division St.
Arlington, TX 76011-7421
Phone: 817-459-5750
Fax: 817-459-5764
specialevents@arlingtontx.gov
Fire Prevention
Fire Prevention Inspectors are responsible for preventing fires through periodic inspection of commercial or public buildings, licensed facilities/operations and other buildings within the City of Arlington. Learn more about Fire Prevention.