Claims Against the City

The City of Arlington is not responsible for all types of claims. State law indicates that cities are protected from liability for certain activities, including damages caused by street conditions.

If you believe the City of Arlington is responsible for property damage or bodily injury, you may file a claim against the City. 

How to File a Claim with the City of Arlington

Online

Report your claim online by submitting the Notice of Claim form below. Your claim will be forwarded to the City's Claims Administrator, who will investigate and determine if the City of Arlington is responsible.

Complete the form below, and email any required or supporting documentation to riskandsafety@arlingtontx.gov.

Notice of Claim Form

If it is determined that the City of Arlington is responsible, the City's Claims Administrator will work with you to reach a fair settlement. If the investigation shows that the City of Arlington is not responsible, you will receive a letter stating that your claim has been denied.

If your claim is denied, or you cannot reach an agreement on the fair value of your claim, you maintain the option of pursuing your case in the courts. If so, you may find it advisable to consult with an attorney.

In-Person

To fill out a Notice of Claim form in-person, and provide any supporting documentation, please visit the City Secretary's Office at 101 West Abram Street, Arlington, Texas 76010.

Your claim will be forwarded to the City's Claims Administrator, who will investigate and determine if the City of Arlington is responsible.

If it is determined that the City of Arlington is responsible, the City of Arlington Claims Administrator will work with you to reach a fair settlement. If the investigation shows that the City of Arlington is not responsible, you will receive a letter stating that your claim has been denied.

If your claim is denied, or you cannot reach an agreement on the fair value of your claim, you maintain the option of pursuing your case in the courts. If so, you may find it advisable to consult with an attorney.

NOTE: The claim process takes approximately two to four weeks.

City Secretary's Office

City of Arlington | City Secretary's Office

101 West Abram Street, Arlington, Texas 76010

817-459-6186

citysecretary@arlingtontx.gov

Risk Management

City of Arlington | Risk Management

101 South Mesquite Street, 7th Floor, Arlington, Texas 76010

817-459-6310

riskandsafety@arlingtontx.gov