Claims Against the City

If you believe the City is responsible for property damage or bodily injury, you may file a claim against the City. 

How to File a Claim with the City of Arlington

Online

Report your claim online by submitting a Notice of Claim form. The City's Claims Administrator will investigate to determine the City's liability and the amount of damages, if any.

Complete the form below, and email any required or supporting documentation to riskandsafety@arlingtontx.gov.

Notice of Claim Form

If it is determined that the City may be liable, the City's Claims Administrator will work with you to achieve an equitable settlement. If the outcome of the investigation into the facts and applicable laws result in no liability for the City, you will receive a letter stating that your claim has been denied.

If your claim is denied, or you cannot reach an agreement on the fair value of your claim, you maintain the option of pursuing your case in the courts. If so, you may find it advisable to consult with an attorney.

In-Person

To fill out a Notice of Claim form in-person, and provide any supporting documentation, please visit the City Secretary's Office.

Your claim will be forwarded to the City's Claims Administrator, who will investigate to determine the City's liability and the amount of damages, if any.

If it is determined that the City may be liable, the City's Claims Administrator will work with you to achieve an equitable settlement. If the outcome of the investigation into the facts and applicable laws result in no liability for the City, you will receive a letter stating that your claim has been denied.

If your claim is denied, or you cannot reach an agreement on the fair value of your claim, you maintain the option of pursuing your case in the courts. If so, you may find it advisable to consult with an attorney.

The City of Arlington does not have liability for all types of claims for damages. State law provides that cities are immune from liability for various activities, including damages resulting from street conditions. 

Note: The claim process takes approximately two to four weeks.

City Secretary's Office

City of Arlington | City Secretary's Office

101 West Abram Street, 3rd Floor, Arlington, Texas 76010

817-459-6186  

citysecretary@arlingtontx.gov

Risk Management

City of Arlington | Risk Management

500 East Border Street, 7th Floor, Arlington, Texas 76010

817-459-6310

riskandsafety@arlingtontx.gov

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