Atmos Energy Offers Safety Tips for Residents Amid Cold Temperatures

Published on November 10, 2025

By Atmos Energy Communications

This time of year is especially busy: the kids are back in school, holiday plans are coming together, and fantasy football dominates the water cooler conversation. Next thing you know, it will be time to eat turkey and decorate the house as we give thanks and celebrate with family and friends. Yet even amidst such a flurry of autumn activity, it is equally important to remember that winter weather is right around the corner – and Atmos Energy has you covered with the Winter Warm-Up Checklist. 

Winter Warm-Up Checklist

Confirm your natural gas service is active.

• If your natural gas account lapsed for any reason and you need to reconnect service, contact Atmos Energy now to schedule an appointment – before cold weather sets in. Our customer service team is available at 888.286.6700, Monday through Friday from 7 a.m. to 6 p.m. Central time, or visit the Account Center anytime.

Activate text alerts.

• Opt in to receive important updates related to your natural gas service. Sign up in your Account Center under Notification Preferences.

Save money and energy.

• Even though natural gas is 3.5 times more affordable than electricity, increased usage during periods of extreme cold will lead to higher bills. When the temperature plunges, consider these conservation tips to save energy where safe to do so.
• Atmos Energy offers rebates for high-efficiency natural gas appliances, energy-saving devices, and weatherization upgrades for customers in Colorado, Louisiana, Mississippi, and parts of Texas. Visit www.atmosenergy.com/rebates for details.

Follow winter safety tips.

• Inspect your natural gas piping and appliances. In most states, except Kansas, you are responsible for any natural gas piping on your property from our gas meter to your house or business. As the owner of your home’s gas piping and appliances, it is your responsibility to schedule regular inspections and maintenance. Doing so helps prevent hazards and ensures optimal performance.
• To help keep your home safe and to improve energy efficiency, always operate and maintain your natural gas appliances according to the manufacturers’ instructions.
• Make sure smoke detectors and carbon monoxide (CO) alarms are in working condition.
• Make sure snow and ice from your roof does not land on or bury your gas meter.

When the forecast calls for extreme cold to arrive, Atmos Energy will closely monitor the weather and stage qualified, well-trained employees across the system. Atmos will also communicate regularly with customers and communities before, during, and after extreme weather events. Visit atmosenergy.com for continued safety and weather preparedness information.

Smell gas, act fast! If you suspect a natural gas leak, leave the area immediately! From a safe distance. call 911 and Atmos Energy's 24-hour toll-free emergency number at 866.322.8667.