CORONAVIRUS UPDATE

In response to COVID-19 and to do our part to promote social distancing, the Planning and Development Services (PDS) department has taken steps to minimize the spread of the virus while maintaining business operations for plan review, permit processing, and inspections through online, email, video, and conference calls:

• PDS staff are available to serve you via phone at 817-459-6502 and email servicerep@arlingtontx.gov, Monday - Friday, 8:00 am - 5:00 pm. We are here answering your call or email regarding permitting, inspections, or general inquiries. If you leave a voicemail or email, you should receive a response before the end of the next business day. For permit application status, please use ArlingtonPermits.com and search for your permit number.
• Until further notice, all appointments will be conducted by phone, conference call, or video chat (TEAMS).
• All permit applications, digital approved plans, and associated payments should be submitted/retrieved online through ArlingtonPermits.com.
• In order to facilitate online submittal/electronic review for permits where homeowners or contractors only have hand drawn plans, we have now created a new attachment type ‘Hand Drawn or Low Quality Plans’ when applying on ArlingtonPermits.com.
• Applicants who submitted hard copy plans for review, prior to COVID-19, will be contacted by PDS staff to schedule a pick-up time for your approved plans. There will be a table in our lobby where you will be able to pick up the plans at that scheduled time and sign for them.
• PDS has a drop-off box in the One Start Development Center lobby for customers to drop off documents, as a last option. Please ensure documents are either rolled up or in an envelope, with the project name/type and address and your email address. An email confirmation will be sent that documents were received.
• Our Permitting and Inspections webpage provides valuable information and many reference forms for you to use as a guide, when you are preparing the online submittal.
• We are constantly updating our website and ArlingtonPermits.com with new information as processes change in response to COVID-19 in an effort to protect everyone involved.

Thank you for your patience during this time. We care about our customers and our staff. Let’s all work together to stay healthy!

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