Opinions Wanted: Check Your Mailbox or Email for City Survey Invitation
By Susan Schrock
Posted on February 09, 2016, February 09, 2016

Opinions Wanted: Check Your Mailbox or Email for City Survey Invitation

The City of Arlington is calling for participation in the annual Citizen Satisfaction Survey. The anonymous and confidential online survey is designed to gather resident's opinions about city services.

The City has conducted this survey for more than 13 years in partnership with Decision Analyst, an Arlington-based independent market research company.

"Providing the survey online is significantly more efficient in cost savings and response time," said Devon Waters, Arlington's senior performance analyst. "The online survey allows us to reach more people across the city. In fact, last year's survey received the most responses over the years we've been conducting the Citizen Satisfaction Survey."

The selection pool of random respondents consists of all occupied addresses within the City and email databases gathered from various City departments. Those randomly selected to complete the survey will be contacted, either by post card or email, with instructions and login information. The online survey will close on Feb. 19, 2016.

Waters says the information obtained from the survey provides the City valuable feedback and she encourages all randomly selected residents to participate.

"If selected to participate in the survey, it is important that we receive completed surveys by the deadline. The survey information obtained tells us how well we deliver services to our residents. It is also used by the City to address potential areas in need of improvement, plan for the next fiscal year, and provide performance management data," Waters said. "We really appreciate the residents taking the time to provide us with this important information."

Citizen Satisfaction Survey
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