New Water Utility Bill Assistance Announced for Arlington Residents
By Traci Peterson, Arlington Water Utilities
Posted on August 16, 2022, August 16, 2022


Arlington Water Utilities customers who meet income requirements can now apply for assistance at Assistance may be paid up to the total amount due for payment in order to reconnect water service, avoid disconnection of water service, or for a current bill.

The Texas Utility Help program requires utilities to sign a vendor agreement to allow their customers to receive assistance. Arlington Water Utilities recently completed this agreement to allow residents to access this federally-funded assistance.

According to the program website:

  • Homeowners and renters are both eligible to apply. Eligible property types include single-family homes, multi-family buildings, and mobile homes.
  • Once a household’s application is approved, payment is sent directly to the utility company.
  •  Households who provide proof of participation in the following programs are considered categorically eligible, meaning they do not need to submit income documentation: Supplemental Security Income payments from the Social Security Administration (SSI) and Means-Tested Veterans Program recipient (Veterans Pension or Survivors Benefit, not Service-Connected Disability).

 For more information and to apply, visit

 Earlier this year, Arlington Water Utilities began participating in the Low Income Household Water Assistance Program (LIHWAP), a federally funded assistance program for customers meeting certain income requirements. While the program is administered by the Community Action Partners Services through the City of Fort Worth, it is available to all Tarrant County residents who qualify based on income.

 Many Arlington customers have already received assistance paying past due water bills through the LIHWAP funding. On Aug. 5, 91 families applied for assistance in person at an event at an in-person intake event in Arlington. Click here more information on the LIHWAP aid program or to apply online.

 For more information about all of Arlington Water’s aid programs for customers, visit

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