If you do have a question or issue with your Via ride, you can contact Via directly through email at [email protected] or by phone at 817-784-7382.

You can also contact the City of Arlington through the following methods:

  • By Email at [email protected]
  • By Phone at 817-459-6777
  • By Mail at Office of Strategic Initiatives, PO Box 90231 MS 01-0260, Arlington, TX 76004-3231
  • In Person – Please contact us by phone or email to set up an appointment.

Individuals or organizations who believe they have been denied the benefits of, excluded from participation in, or subject to discrimination on the grounds of race, color, or national origin by a recipient of Federal Transit Administration funding can file an administrative complaint with the Federal Transit Administration's Office of Civil Rights under Title VI of the Civil Rights Act of 1964. Click here for more information.

In accordance with the requirements of Title II of the Americans with Disabilities Act (ADA) of 1990, as amended, the City of Arlington, Texas, will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. If you have an ADA question or complaint, click here for more information.