Opinions Wanted: Check Your Mailbox or Email for City Survey Invitation
By Office of Communication
Posted on January 26, 2018, January 26, 2018

Survey Invitation

The City of Arlington is calling for participation in the annual Citizen Satisfaction Survey. The anonymous and confidential online survey is designed to gather resident's opinions about city services.

The City has conducted this survey for 15 years in partnership with Decision Analyst, an Arlington-based independent market research company.

"The information obtained from this annual online survey provides the City of Arlington with valuable feedback about its services and programs, from our parks and recreation camps and programs to how our vast network of streets and sidewalks are maintained," said Devon Waters, Arlington's senior performance analyst.

The selection pool of random respondents consists of all occupied addresses within Arlington and email databases gathered from various City departments. If you have an email address associated with your water account or library card, you could potentially be selected to participate.

Those who are randomly selected to complete the survey will be contacted, either by post card or email, with instructions and login information. Be on the look out for an email from the City of Arlington Citizen Satisfaction Survey.

The online survey will close on Feb. 22, 2018.

Click here to see the results of the 2016 Citizen Satisfaction Survey, which was released in March 2017.

Waters encourages all randomly selected residents to participate.

"If selected to participate in the survey, it is important that we receive completed surveys by the deadline. Besides telling us how well we deliver services to our residents, the survey is also used by the City to address potential areas in need of improvement, plan for the next fiscal year, and provide performance management data," Waters said. "We really appreciate the residents taking the time to provide us with this important information."

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