1. Is the letter a scam?

The letter was sent with the approval of Arlington Water Utilities. Participation in the warranty program that covers repairs made to your private lines is optional and voluntary.

2. Who paid for these letters to be mailed out?

Service Line Warranties Company (SLWA) paid for all costs associated with the letters and mailings.

3. How do I get off of the list and not receive these letters anymore?

Please call 1-866-922-9006 or email at [email protected] and be sure to include your full name and address. Your request will be processed promptly; however, it could take up to 60 days to be purged from the system so you may receive one more mailing before your request takes effect.

4. How do I find out the terms and conditions of the program before I enroll?

To view terms and conditions before enrolling, please visit the website at www.slwofa.com and click on "view terms and conditions' on the right-hand side of the page

5. How can I find out what plumbers this company uses to do the work?

Please call 1-866-922-9006 or email at [email protected] and be sure to include your full address.

6. If I have a water/ plumbing problem today, can I call today and utilize the warranty program if I sign up today?

No, the program requires your line to be in good working condition at the time of enrollment.

7. I have called Service Line Warranties Company and they can't answer my questions.

We are sorry if you are having difficulty getting your questions answered. Many questions can be answered by visiting the website at www.slwofa.com. If you have called at 1-866-922-9006 and the customer care representative has not answered your questions, please request to speak to a supervisor.

8. What fees or profit is Arlington Water Utilities getting from the warranty company?

The City waived the typical royalty fees reimbursed to the city. As part of its agreement with the City, SLWA has donated $50,000 annually to the City’s Care and Share financial assistance program for residents