Information associated with your Arlington Water Utilities account, such as address, telephone number, water usage, and amount billed, is confidential under Texas law unless you request that the information be disclosed to the public.

If you want information from your account to be available to the public through open records requests to the City of Arlington, fill out the form below and follow the instructions for returning it to our office. Please note that Arlington Water Utilities (AWU) may be required to provide your account information to federal and state agencies, other utilities, consumer reporting agencies, AWU contractors, other governmental agencies, and persons you have authorized in writing to receive the information.

Download the Confidentiality form (pdf): fill it out and sign it, then mail or bring it to our office

or

call 817-275-5931 during our daytime business hours to ask a Customer Services Representative to mail or fax a form to you

or

email us at [email protected] with your name and service address to ask a Customer Services Representative to mail or fax a form to you.