Arlington Water Utilities has multiple ways for residents to monitor water usage and pay their water bill. Cash, check or money order payments and other water inquiries can be made at Arlington Water customer care locations at 101 W. Abram Street and 1100 SW Green Oak Boulevard, Monday-Friday, 8 a.m.-5 p.m. Customers also can pay their water utilities bill in-person at authorized payment locations. Including:

  • Arlington Water electronic customer service kiosks at 101 W. Abram Street
    or 1100 SW Green Oaks Boulevard take payments 24 hours a day, seven
    days a week. Kiosk payments include a fee of up to $3.

  • Fidelity Express locations throughout the Arlington. Click here to find a payment location nearby Customer must have bill stub to make payment and payments must be made by cash, check, or money order. A handling fee of up to $1.50 will be charged for a cash or check transaction and up to $2.75 for a pin debit transaction by store. Note: If you make a payment at a Fidelity Express location after 5 p.m. on the day before a disconnection is scheduled, please call 817-275-5931 to ensure your payment is noted in time to prevent disconnection. You will need the confirmation number from you Fidelity Express receipt.


If your water is scheduled to be turned off or is already off:

  • After making a payment in full, it is your responsibility to contact Customer
  • Services at 817-275-5931 weekdays by 5 PM for reconnection.
  • For a reconnection on Saturday, call 817-459-5900 between the hours of 8 AM and 12 PM.
  • You must have a valid Proof of Payment number from your payment receipt.

Other authorized payment options are:

  • Sign up for FREE automatic bank drafting
  • Pay by mail. Please include your bill stub and mail a check or money order
    to: Arlington Water Utilities, PO Box 90020, Arlington, TX 76004-3020.
  • Payments can be made online by check or credit card at A $3 convenience fee for online credit/debit card payments will begin in June 2017.
  • To make a payment by phone or for billing questions, call 817-275-5931.
    A convenience fee applies to phone payments.

Be sure to pay your bill by the due date each month to avoid disconnection of your water service. Thank you!

You may also make charitable contributions.

Water Utilities Bill Payment Assistance (click to learn more)