Welcome to the official City of Arlington, TX web site
Updated May 12, 2008 01:50 PM 
 
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Water Utilities
101 W. Abram St.
Arlington, Texas 76010
MS01-0200

Customer Service: 817-275-5931
Phone: 817-459-6600
Fax: 817-459-6626

     


Welcome to the Arlington Water Utilities website.  Browse through these pages and learn about the City of Arlington water system information regarding your water bill, helpful hints on water conservation and how our department serves the citizens of Arlington with all their water needs.

 


A Notice to Water Customers
From the Director of Water Utilities

Because of significant advancements in technology and processes, pharmaceutical compounds in tiny amounts are able to be detected in source waters. Pharmaceutical compounds and personal care products are being found at low levels in many of our nation's lakes, rivers, and streams.

photo of water testing processFor this reason, Arlington, as a respected leader in the water industry, is reviewing and monitoring all scientific research being conducted about this issue. The AWWA Research Foundation has been gathering data for the past four years, and we will continue to monitor their findings to determine any and all necessary modifications to our treatment processes as information evolves.

In our daily environment, we regularly consume and expose ourselves to products containing pharmaceutical compounds in much higher concentrations through medicines, food and beverages. The level in which they are being detected in our drinking water is extremely small in comparison. They are tiny and far below the levels of a medical dose. They are detected in part per trillion, which is equivalent to a drop of water in a reservoir the size of 20 Olympic-sized swimming pools, six feet deep.

The U.S. Environmental Protection Agency (EPA) continues to maintain the Contaminant Candidate List (CCL), which identifies contaminants in public drinking water that warrant detailed study. Currently, the list does not include any personal care products or pharmaceuticals.

Arlington is a city that remains proactive on issues concerning public health and safety. The actions of our mayor, who is also a physician, is leading us to do more comprehensive testing and further research of our treatment processes as more scientific research is conducted.

The Arlington Water Utilities Department remains dedicated to protecting our water. We utilize state-of-the art technology to treat our city’s drinking water to the highest standard of quality.

arrowLearn about Proper Disposal of Pharmaceuticals (pdf)
  


Proper Disposal of Pharmaceuticals

It is very important to properly dispose of pharmaceuticals.  Hormones, antidepressants, antibiotics, and chemicals from personal care products contain Endocrine Disrupting Compounds (EDCs) that can interfere with growth and reproduction in humans.  Removing these products from the water supply is difficult. 

bullet Learn more about proper disposal techniques
 

Be In the Know...Go With the Flow

Did you ever wonder where sewage goes when it leaves Arlington? Well, maybe you haven't been wondering about sewage, but there really is a lot going on behind the scenes. Click on the links below and "Be In the Know...Go With the Flow."

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View "Go With the Flow" in English

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View "Go With the Flow" in Spanish


City Council Approves Amendments to Lawn and Landscape Irrigation Requirements

Watering Nixed Ten to Six Year-Round
Effective Saturday, December 23, 2006 the City will implement year-round watering restrictions.  Except for hand watering and the use of soaker hoses, it shall be unlawful for any person to irrigate, water, or cause or permit the irrigation or watering of any lawn or landscape located on premises owned, leased, or managed by that person between the hours of 10:00AM and 6:00PM.

Rain and Freeze Sensor Requirements
(1) Effective January 1, 2007 all irrigation systems installed within the City must be equipped with rain and freeze sensors in number and type established and published by the Director of Utilities.  This requirement applies to all commercial and residential properties.

(2) Any irrigation system installed before January 1, 2007, may not be operated after March 4, 2007 without being equipped with rain and freeze sensors in number and type established and published by the Director of Utilities.   This retrofitting requirement does not apply to a single family residential or duplex property, or an individually metered townhome or condominium unit.

The above amendments were approved by City Council on November 28, 2006.  Violations of the ordinance can result in fines up to $500. 

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Ordinance 06-109 (pdf)

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Approved Rain and Freeze Sensor List (pdf)
  


New Water Utility Payment Locations
Now available as of Monday, September 18, 2006: 

Authorized Arlington Water Utility bill payment locations will accept cash, check, or money orders at participating Fidelity Express Pay Stations.

Read more...


Tarrant Regional Water District Newsletter

For information about water conservation and water resources in North Texas, read The Supply Side.
Read more...

Water Utilities Highlights
   

 

  Toilet Leaks
High water bills are often caused by leaking toilets.  Learning how to detect and test for toilet leaks can save you money.
Read more...
  
  Aquarium Care Tips
Since March 1984, the City of Arlington has been using chloramine to disinfect its water.  However, chloramine is harmful to fish and must be removed before water is added to an aquarium. 
Read more... (pdf)
 
 

Water Fluoridation
Recently, there has been some discussion in the news media on the connection between drinking bottled water and tooth decay. Many bottled water brands do not contain fluoride. Fluoride helps prevent tooth decay. Some home treatment devices also remove fluoride from tap water.
Read more... (pdf)
 


 
 

"White Particles" or "White Paper" in Shower Heads or Faucets
The Water Utilities Department receives calls from customers concerning white particles or things that look like white pieces of paper clogging plumbing fixtures.
arrowRead more about White Particles
   


 
 

Sewer Problems?
Are you having sewer backups in your house and you don't know what to do?
arrowLearn more about Sewer Problems
arrowFats, Oils, Grease Door Hanger    

Fat, Oil And Grease
 
 

Fat, Oil And Grease. Don't Get Clogged!
Avoid Sewer Problems and find useful information on how to prevent sanitary sewer blockages.
arrowRead more.
  

Conservation Tips
 
 

Conservation Tips
Arlington Water Utilities offers tips on conserving water.  By following these steps you can save money on your monthly water bill, and more importantly, learn to use water wisely.  You and your family can do your part in conserving our most valuable resource, water.
arrowLearn conservation tips
   

Water Rates

 

Water Rates
Each year the water and sewer rates are revised to insure that adequate revenue will be generated to cover projected costs.
Some of the major costs incurred are:
- to purchase untreated water,
- to obtain sewage treatment services from the Trinity River Authority (TRA), and
- to cover our debt service.
arrowRead more.   
  



 

Water Hose Safety
You might be thinking of using your water hose to spray for bugs or fill your pool, but did you know that you may be doing something that could be hazardous?
arrowRead the recommendations.   
  



 

Hexavalent Chromium
arrowLearn more about this toxic contaminant 
  



 

Methyl Tertiary Butyl Ether (MTBE)
MTBE is added to gasoline to make it burn more cleanly and efficiently.
arrowLearn more about this toxic contaminant 
  

NEWS

arrowFort Worth Reports Sewer Line Overflows
Arlington Reports No Risk to Local Water Supply

Water Resource Services 2007 Environmental Awards Summary (pdf)

Lake Arlington History

Arlington Landscape Water Conservation Program Becomes Year Round

Fats, Oil, and Grease Cease the Grease (pdf)

Proper Disposal of Fats, Oil,  Grease, and Food Scraps "Use Your Drain Wisely" (pdf)

 

DID YOU KNOW

arrowSewer Problems, Call Us First
To report suspected main breaks, water leaks, sewer overflow, or water contamination please call the 24 Hour Emergency Service Hotline at 817-459-5900. Learn more...
  
View or Pay your water bill online using your Visa, MasterCard, or Discover.  You may also set up automatic monthly recurring credit card payments or download a form to apply for monthly bank drafting.
  
The Water Utilities Department was the  Recipient of Honorable Mention in the 2004 Watermark Award for Communication Excellence from the American Water Works Association and Water Environment Association of Texas for its web site.