CUSTOMER SERVICE :: BILLING AND RATES :: WATER AND SANITARY SEWER FEES & SERVICES

The City of Arlington Water Utilities Department has developed this information to help you better understand our Water Office Policies and the charges for these services.

The following fees become effective on October 1, 2008.

Please contact the Customer Services Division at 817-275-5931 for any clarification or questions.

Arlington Water Utilities Deposits

	Residential (single family dwelling)		$80.00
	Duplex (per unit)		$40.00
	Builder (new construction)		$30.00

Residential, duplex and builder account deposits are refunded after 18 months of an excellent payment record.

	Apartments (multi-family serviced by one meter) -  per unit		$50.00
	Commercial (businesses, restaurants, schools) - minimum		$80.00

Commercial customers shall be required to pay a deposit in an amount not to exceed double the estimated average monthly bill at the service address. The deposit is determined by three factors:  size of meter, type of business, and estimated monthly consumption.

	Construction Meter Deposit		$950.00
	Activation Fee		$138.00

For construction meters that are in use for more than one month, a fixed fee of $70 will be billed for every month the construction meter is checked out.

All deposits are interest bearing.

Upon the City's determination that structural repair and/or replacement is necessary, the City will repair and/or replace a customer's sanitary sewer service line within public right-of-ways or public utility or sanitary sewer easement provided that the customer signs a maintenance agreement prior to the repair and/or renewal of the service lines.

Please call 817-459-5903 to request this service.

The first test for meter accuracy is free. After that, if a meter must be pulled from the ground, the following fees will apply.

	Meters 1" or smaller		$82.00
	1½" to 2" meters		$157.00
	3" meter or larger		Actual cost of work

Service Charges/Fees
   

	Inactive Account Fee (having water consumption)		$45.00
	Delinquent Account Follow-Up		$39.00
	Pulled Meters up to 1"		$85.00
	Pulled Meters greater than 1"		$350.00
	Construction Meter Account Activation Fee		$138.00
	Returned Checks/Drafts		$25.00
	Non-residential Water Valve Operations (i.e., off for repairs)		$152.00
	Tampering with Public Water System (includes but not limited to removed or broken locks and broken curb stop valves)		$250.00
	Past Due Fee (when payment is not made by bill due date)		5% of current water and sewer charges

Services Provided at No Charge

• New account activation fee

• Transfer account fee

• Investigate high or low consumption at customer’s request

• Check for leaks at meter

• Print account audits (billing or consumption history)

• Level meter boxes (for residential customers)

• Replace broken lids on meter boxes to ensure safety

• Emergency turn offs at water meter (for residential only)

• Turn off water for repairs (for residential customers)

• Check water pressure and perform flow test

• Investigate water quality

• Test meter accuracy in the field

• Clean out meter boxes and treat for fire ants

• Replace broken meter boxes (for residential customers)

• Turn on/off water at main line valve

• Bankdrafting, pay by phone, and pay online

• Provide select services after 5:00 p.m. and on Saturdays

• Information on water conservation

• Information on water quality

The use at any time of any device or pipe resulting in unauthorized and unmetered tapping of a water main, sewer main, or opening of a hydrant will subject the offending party to a minimum 100,000 gallon consumption charge per connection. 

We have two Customer Services offices in Arlington. Our office on the north side is located on the first floor of Arlington City Hall at 101 W Abram St.  Our south Customer Services office is located on the first floor of the Arlington Water Utilities South Service Center at 1100 SW Green Oaks Blvd.  Office hours for both locations are from 8:00 a.m. until 5:00 p.m., Monday through Friday.

The daytime Customer Services telephone number is 817-275-5931. Email us at water@arlingtontx.gov.

If you should have an emergency after hours and need our assistance, please call 817-459-5900.  Requesting service reconnection when water has been turned off for nonpayment is not considered an emergency.

The Goal of the Arlington Water Utilities Department is to provide the best possible service to all our customers. If you feel that you have not received excellent service, please notify us so we can review our operations and make the necessary adjustments.

We provide service without discrimination as to a customer’s race, nationality, color, religion, sex or marital status.

The above-mentioned prices are subject to change with City Council’s approval. Please be sure to contact the Customer Services Division for verification of these prices.

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