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CUSTOMER SERVICE :: BILLING AND RATES :: BILLING INQUIRIES
From time to time, questions may arise concerning your bill or
service. There are a number of ways to obtain information about your
account or contact our Customer Services office for assistance.
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Online:
City of Arlington - WebConnect
We provide all account services on our website 24 hours a day, 7
days a week.
Make full or partial payments, one-time or recurring
View your current and past bills.
View your payment and consumption history.
Request transfer service, or close service.
Change information on your account (such as mailing address or
phone number).
Request maintenance services (leak investigations, readings, or
meter issues).
Give us your feedback or comments.
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By Phone: 817-275-5931
Our Customer Services Representatives provide all services over
the telephone between 8:00 a.m. and 5:00 p.m., Monday through
Friday. The busiest times for us are Mondays and the day after
holidays. You may experience longer wait times on these days, so
for your convenience you may want to call us on a different day.
When you dial 817-275-5931, you will initially be greeted by an
automated response system where you can receive important
information any time without talking to a representative.
Listen to the following information (have your account number
ready):
- Account Balance
- Due Date
- Last Payment Amount
- Date of Last Payment
- Recent Payment History
Request a variety of documents to be faxed to you:
- Proof of Service Letter
- Name Change Form
- Bank Draft Authorization Form
Make payment of your full balance by credit or debit card using:
- MasterCard
- Visa
- Discover
- American Express
Listen to general information:
- Start Service Information
- Payment Arrangement Information
- Garbage Collection Days
- Bank Draft Information
- Contact Arlington Water Utilities
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In Person:
North Office, 101 W Abram St
South Office, 1100 SW Green Oaks Blvd
We welcome your business in person, 8:00 a.m. to 5:00 p.m., Monday
through Friday, to talk about your account, accept any type of
payment, or help you with other related concerns you may have.
After-hours drop boxes are provided at both locations if you wish
to drop off your payment any time of the day or night.
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By Email:
water@arlingtontx.gov
When sending us an email, please include your account number,
phone number, service address, and the name on your account. If
you do not have an account with us, please provide as much
information as possible so we can better assist you.
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By Fax: 817-459-6807
When sending us a fax, please include your name, account number,
phone number, service address, and the name on your account. If
you do not have an account with us, please provide as much
information as possible so we can better assist you.
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By Mail:
Arlington Water Utilities
P.O. Box 90020
Arlington, TX 76004-03020 |
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