CUSTOMER SERVICE :: BILLING AND RATES :: BANKDRAFTING

Bankdrafting – convenient and free!

Tired of writing checks? Buying stamps? Searching for a parking space? Standing in line? Waiting on hold? Waiting on the computer?

Try bankdrafting! When you enroll in our free automatic bankdrafting service, your utility bill payment is transferred each month directly from your bank account. You won't have to do a thing!

How to get enrolled:

1. Click the link at the bottom of this screen to access the Bankdraft Authorization Form.
2. Type your name and account information onto the form.
3. Print the form and be sure to also sign it.
4. Attach a voided check from your bank account to your bankdrafting authorization form.
5. Submit both documents to us by mail, fax, or in person.
6. Please allow us 3-5 days for processing your request.
7. After we enter your information, we will begin the pre-notification process with your bank, which usually takes about 10-14 days.

After you are enrolled in bankdrafting:

• You will continue to receive your utility bill each month.
• A special message will print on your bills as a reminder that you are set up on bankdrafting: "Per your request, we will be drafting your account on your bill due date."
• Your monthly payment will automatically draft out of your bank account and into your water account on your bill’s due date.

Things to remember while enrolled in bankdrafting:

• To prevent possible double payments, please do not set up recurring monthly auto-pay on our website, or on any other bank or bill-pay websites.
   
• Payment extensions are not allowed, as your monthly bill due dates can not be changed.
   
• Requests to cancel your bankdrafting, or to change your existing bank information, must be submitted at least 3 days before the bill’s due date.
   
• Insufficient funds (to cover the monthly payment) in your bank account will be handled as a non-clearable item. Your bank as well as Arlington Utilities will assess the appropriate non-clearable item service charges.
   
• New Customers: if you initially enrolled in bankdrafting in order to waive the $80.00 security deposit on your new account, remember that it was a 12-consecutive-month commitment, which started with the date that the deposit was waived. If you opt to cancel your bankdrafting before that 12-month period has passed, the $80.00 security deposit will be assessed back onto your account.

Questions?

• Email water@arlingtontx.gov
• Call 817-275-5931 Monday-Friday from 8:00am-5:00pm

Please click the link below to access the

Authorization for Bank Drafting form: you may type your information in the spaces provided before printing.

Please allow three to five days, excluding weekends and holidays, to process your request.

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