ABOUT US :: GENERAL INFORMATION
The Arlington Water Utilities Department supplies water to more
than 367,000 residents and has over 100,000 monthly accounts.
How the Department is Structured
The department is comprised of three
divisions (Business Services, Treatment and Operations)
and 14 sections. These sections play a significant role in
assuring that you have a continuous supply of high quality water
available to you 24 hours a day. A brief description of those
sections and their responsibilities are reflected below.
Administration is responsible for
establishing and managing the strategic direction of the Water
The Financial Services section works closely
with all sections of the department and administers all of the financial activities such as
developing financial policies, completing economic and financial
analyses and water and
wastewater rate studies and coordinating the development of the annual
operating and capital budgets.
The Engineering section is
responsible for reviewing and approving construction plans for water
and sanitary sewer service and administration of the Water and
Wastewater Capital Improvement Programs. This section is also
responsible for handling all engineering related information on
all water and sewer projects within the City of Arlington.
The Information Services section coordinates
the purchase, development, integration, implementation and use of
information systems. This section is also responsible for
developing and maintaining the Water Utilities Internet site and
providing personal computer support to the department.
Customer Services establishes water,
wastewater, storm drainage, and garbage accounts in
the utility billing system. This section is responsible for
billing customers and collecting payments for these services.
Meter Maintenance is responsible for
setting (or assuring the proper settings by qualified contractors) and
maintaining all water meters in the system as well as providing timely
and efficient customer service. Compliance with water utility
specifications and regulations is monitored and controlled.
Emergency services are provided 24 hours daily.
Additionally, this group provides
field service to customers requesting assistance such as leak
investigations or meter box replacements.
Meter Reading is responsible for
reading all the water meters in the system in a timely, accurate and
efficient manner each month.
The Water Treatment Division is
responsible for transporting untreated water to the water treatment
facilities, treating the water to a safe condition as defined by State
and Federal regulations, and pumping the treated water from the
treatment plants to the City of Arlington's distribution system.
Additionally, the Section maintains all treatment facilities, pump
stations, elevated storage tanks, wastewater lift stations, and the
Lake Arlington Reservoir and dam.
Laboratory Services is the quality
assurance and technical support arm of the Water Utilities Department.
It provides sampling and analytical services to Water Utilities,
Police, Community Development, Public Works, and citizens. The
primary responsibilities are to ensure compliance with limits for
chemical and bacteriological parameters established under the Federal
Safe Drinking Water Act, and other federal and state regulations
relating to water quality.
Field Operations is responsible
for operating, maintaining, and repairing water lines, valves, fire
hydrants, sewer lines and manholes. Specialty crews televise
sewers and collect field data. This division also provides field
assistance to customers, inspectors, and contractors.
This division is housed in two
service centers. The north
office is located at 200 N Cooper St and the south office is
located at 1100 SW Green Oaks Blv.
Water Resource Services inspects,
permits, and monitors industries and businesses that discharge
wastewater to the City's sanitary sewer system and transport and
dispose of non-hazardous waste, to ensure their compliance with City
codes and State and Federal regulations. It conducts surveys,
investigations, and enforcement efforts to protect Lake Arlington and
Village Creek from environmental pollution. It also provides
pollution prevention, waste minimization, and cross connection control
information to industrial customers.
The Operations Support section
provides radio dispatch service for field repair crews, warehousing,
and purchasing services for the Water Utilities Department.
Additionally, the section provides for parts delivery, placement of
concrete for street patch preparation and repair and replacement of
sidewalks, driveways and curbs that are removed during water and sewer
repairs, and fleet management functions including targeting vehicle
replacements and monitoring compliance with the terms of the Fleet
Department Service Level Agreement.
Statement of Mission, Values and
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