A division of Management Resources, the Office of Knowledge Management is focused on the intellectual capital within the organization. Our richest asset is our employees. They are the experts who maintain and carry out the vision and mission as set forth by the Arlington City Council. The Office of Knowledge Management assists employees in accessing relevant data in a fast and efficient way, and re-using it as part of normal work processes.

The Division’s primary vision is on identifying, creating, representing, and distributing knowledge for re-use, awareness and learning across the organization. Knowledge Management, in its truest form, is focused on letting employees contribute and discover. It's about making it easier to find the right document or person to help perform a task better, faster and more consistently.

The Knowledge Management focus on improving processes and increasing collaboration means that a great deal of our work is done at the employee level. We leverage technology and applications that assist employees in sharing and distributing knowledge.

Implemented Projects:

Everest
Everest is a Citizen Relationship Management System, which provides for the recording and routing of citizen concerns, inquiries, or suggestions. This system allows any City of Arlington employee to act as a customer service agent. Additionally, citizens can access the system in a self-service format from the City of Arlington website. The Everest System utilizes a SQL database which allows for reporting on the frequency and types of contact we have with our citizens.

Agenda Manager
Agenda Manager or Laserfiche is a City Council agenda process development tool. This application centralizes the submission and creation process to a single application. Agenda Manager helps employees to manage the submission approval and packet creation processes. Additionally, the application is supported by a SQL database which maintains a history or the submission and approval process.

Other Projects include:

- Document Management, including archive and retention
- Performance Management and Executive Dashboard
- Employee Suggestion Program
- Open records process improvements
- Expanding the Everest project to include performance management goals

Contact Us:
Office of Knowledge Management at 817-459-6420
Monday through Friday
8 a.m. to 5 p.m.

To learn how to obtain public information from the City of Arlington, download the Public Information Act / La Ley de Información Pública file (you will need the Adobe Acrobat Reader to view the file. If you do not have Adobe Acrobat Reader, download the free software here). This file contains basic information about the rights of a requestor, the responsibilities of a governmental body, and the procedures for inspecting or obtaining a copy of public information.