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February 17, 2010 12:41 PM 
 
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Arlington Housing Authority (A.H.A.)
501 W. Sanford Street
Suite 20
P.O. Box 90231
Mail Stop 28-0100
Arlington, TX 76004-3231

Phone: 817-275-3351
Fax: 682-367-1000

Hours of Operation:
Office Hours
8:00 am to 5:00 pm
Monday - Thursday
8:00 am to 12:00 pm
Friday

Lobby Hours
9:00 am to 5:00 pm
Monday - Thursday
9:00 am to 12:00 pm
Friday

 
 

 

 

 

RENTAL ASSISTANCE :: HOUSING CHOICE VOUCHER RENTAL ASSISTANCE PROGRAM

Frequently Asked Questions for Program Participant

1. I reported a change in my household income. Has the change been processed?
Changes in household income must be reported and verified. To determine when the reported change in household income is effective contract the Housing Specialist assigned to your account. For a staff directory go to www.arlingtonhousing.us 

2. I need to report a change in circumstances (increase or decrease in household income, or change in persons residing in the assisted dwelling). How do I report the change?
To report a change in household income or change in persons residing in the household, contact the Housing Specialist assigned to your account. For a staff directory go to www.arlingtonhousing.us 

3. I have an Arlington Housing Voucher. How do I transfer my housing assistance to another jurisdiction? How do I start the portability process?
You are eligible to transfer your voucher to any housing authority that operates the Housing Choice Voucher Program. You will need to inform your housing specialist at the time of your annual reexamination appointment that you want to transfer to another jurisdiction to start the portability process. Moves are completed at annual reexamination only. Your housing specialist will issue an Intent to Move Notice for you and your landlord to complete. Once the form is completed, you will contact your housing specialist to schedule a portability appointment. At the appointment, the housing specialist will issue you a voucher and portability paperwork to transfer to the new jurisdiction. After the appointment, the housing specialist will send your paperwork to the receiving housing authority. The receiving housing authority will contact you within 10 days to schedule a certification appointment to begin assistance in the new location.

4. I have a housing voucher from another jurisdiction. How do I transfer my housing to Arlington?
You will need to contact your current housing authority office to start the portability process. They will advise you on their portability procedures and assist you with moving to Arlington.

5. Will your housing agency bill my housing agency or absorb?
Normal procedures for the Arlington Housing Authority are to bill the initial housing authority for portability.

6. Who is my housing specialist?
You may determine who your housing specialist is by calling our main telephone number at 817-275-3351.

7. When is my inspection scheduled?
If you are moving into a new unit, the initial inspection is conducted within five business days from the date the Housing Authority receives your lease packet.

If you are currently in your unit and the inspection is part of the annual recertification process, you will receive a letter providing you with the date and time of the inspection. If you have lost the letter and you need to find out the date and time of your inspection you may contact our main telephone number at 817-275-3351.

8. What is the status of my inspection?
Once In order to find out the status of your inspection, you may contact the AHA at 817-275-3351. Please have the address of the unit available.

9. When is my annual re-certification interview appointment?
All program participants are scheduled for reexamination appointments approximately three months prior to their anniversary date. Home visits are made for participants who are physically unable to come to the office.

10. How does the AHA Direct Payment Card work?
The AHA Direct Payment Card is a debit card. Utility assistance payments are transferred electronically into your card account from which you can access your money at any Automated Teller Machine (ATM), In addition, the card will carry the Visaź logo, allowing you to make purchases wherever Visaź is accepted. Although the AHA Direct Payment Card carries the Visaź logo, it is not a credit card. You will be using the AHA funds issued to you for utility assistance that have been deposited into your card account.

11. How do I access information about my account?
You can access information about your account by contacting Customer Service Toll Free at 1-800-935-9935 or, you can access your account information by web at www.myaccount.chase.com.

12. I lost my Pay Card, what do I do?
If your Chase/AHA Direct Payment Card is lost, stolen or damaged, immediately call Customer Service Toll Free and a new card will be mailed to you.


13. What is my utility reimbursement amount?
If you qualify for utility reimbursement, you will receive a letter from the AHA that indicates the utility reimbursement amount. The utility reimbursement amount is based on your adjusted income, the type of utility (gas, electric, etc) and the type of unit (apartment, single-family home, etc.).

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