RENTAL ASSISTANCE :: HOUSING CHOICE VOUCHER RENTAL ASSISTANCE
Frequently Asked Questions for Program Participant
1. I reported a change in my household
income. Has the change been processed?
Changes in household income must be reported and verified. To
determine when the reported change in household income is effective
contract the Housing Specialist assigned to your account. For a
staff directory go to
2. I need to report a change in
circumstances (increase or decrease in household income, or change
in persons residing in the assisted dwelling). How do I report the
To report a change in household income or change in persons residing
in the household, contact the Housing Specialist assigned to your
account. For a staff directory go to
3. I have an Arlington Housing Voucher. How
do I transfer my housing assistance to another jurisdiction? How do
I start the portability process?
You are eligible to transfer your voucher to any housing authority
that operates the Housing Choice Voucher Program. You will need to
inform your housing specialist at the time of your annual
reexamination appointment that you want to transfer to another
jurisdiction to start the portability process. Moves are completed
at annual reexamination only. Your housing specialist will issue an
Intent to Move Notice for you and your landlord to complete. Once
the form is completed, you will contact your housing specialist to
schedule a portability appointment. At the appointment, the housing
specialist will issue you a voucher and portability paperwork to
transfer to the new jurisdiction. After the appointment, the housing
specialist will send your paperwork to the receiving housing
authority. The receiving housing authority will contact you within
10 days to schedule a certification appointment to begin assistance
in the new location.
4. I have a housing voucher from another
jurisdiction. How do I transfer my housing to Arlington?
You will need to contact your current housing authority office to
start the portability process. They will advise you on their
portability procedures and assist you with moving to Arlington.
5. Will your housing agency bill my housing
agency or absorb?
Normal procedures for the Arlington Housing Authority are to bill
the initial housing authority for portability.
6. Who is my housing specialist?
You may determine who your housing specialist is by calling our main
telephone number at 817-275-3351.
7. When is my inspection scheduled?
If you are moving into a new unit, the initial inspection is
conducted within five business days from the date the Housing
Authority receives your lease packet.
If you are currently in your unit and the inspection is part of the
annual recertification process, you will receive a letter providing
you with the date and time of the inspection. If you have lost the
letter and you need to find out the date and time of your inspection
you may contact our main telephone number at 817-275-3351.
8. What is the status of my inspection?
Once In order to find out the status of your inspection, you may
contact the AHA at 817-275-3351. Please have the address of the unit
9. When is my annual re-certification
All program participants are scheduled for reexamination
appointments approximately three months prior to their anniversary
date. Home visits are made for participants who are physically
unable to come to the office.
10. How does the AHA Direct Payment Card
The AHA Direct Payment Card is a debit card. Utility assistance
payments are transferred electronically into your card account from
which you can access your money at any Automated Teller Machine
(ATM), In addition, the card will carry the Visaź logo, allowing you
to make purchases wherever Visaź is accepted. Although the AHA
Direct Payment Card carries the Visaź logo, it is not a credit card.
You will be using the AHA funds issued to you for utility assistance
that have been deposited into your card account.
11. How do I access information about my
You can access information about your account by contacting Customer
Service Toll Free at 1-800-935-9935 or, you can access your account
information by web at
12. I lost my Pay Card, what do I do?
If your Chase/AHA Direct Payment Card is lost, stolen or damaged,
immediately call Customer Service Toll Free and a new card will be
mailed to you.
13. What is my utility reimbursement
If you qualify for utility reimbursement, you will receive a letter
from the AHA that indicates the utility reimbursement amount. The
utility reimbursement amount is based on your adjusted income, the
type of utility (gas, electric, etc) and the type of unit
(apartment, single-family home, etc.).
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