SCHEDULING RIDES

Call the scheduling office between 8:00 a.m. and 3:00 p.m., Monday through Friday at:

817-275-3704

You may schedule up to six days in advance (14 days in advance for "routine" trips—see below). All trip requests are taken on a first-come, first-served basis. When requesting service, please have the following information available:

1. Name (and I.D. Card Number, if asked)

2. # of Guests or Attendants

3. If You Require a Bus or Taxi

4. Day of Travel

5. Appointment Time or Time Preference

6. Pick-up and Drop-off Address

   • Include Building Name, Doctor Name, Suite, Apartment or Building Number, Gate Codes, etc.

7. Return Trip Time/Total Time Needed

8. Phone Number

Same-day scheduling is permitted on a space-available basis. Requests by passengers for same-day changes on the schedule may be permitted if the schedule can accommodate the change.

Refusals may occur when Handitran cannot accommodate a trip due to limited capacity.

Repeating ("Routine") Trips
If you will be making the same trip each week at the same time for at least four weeks, "routine" service can be requested. This allows you to schedule all of your trips with one phone call. Requests for "routine" service can be made up to two weeks in advance. "Routine" service may be temporarily cancelled for a period no longer than four weeks.