CANCELLATIONS, NO SHOWS & LATE TRIPS

Handitran arrives within the 15-minute "window" of the scheduled pick-up time 95% of the time. On occasion, Handitran may run later than scheduled due to traffic, weather or other unforeseen conditions. If the bus is later than 15 minutes past the scheduled pick-up time, please call to verify your pick-up time.

If you are unable to be ready at your scheduled return time, please call the dispatch office 30 minutes prior to your pick-up time so that the bus/taxi can avoid an unnecessary trip and you can avoid the recording of a "no show." Then, when you are ready, please call us back. Your trip will then be worked back into the schedule at our earliest convenience.

When it is necessary to cancel a trip, passengers are requested to call and cancel as soon as possible so that time slot may be assigned to another passenger. Cancellations must be made at least 30 minutes prior to the trip to avoid the recording of a "no show."
Late cancellations (those made less than three hours prior to the trip) are discouraged. Five late cancellations within a 30-day period may result in a service suspension for a period of one week.

When a passenger is not ready for a scheduled trip at the scheduled time and location, he/she may be classified as a "no show." Passengers who repeatedly no show may have their service eligibility suspended. Suspension periods are from one to four weeks, depending upon the number of no shows.
If a passenger no shows from the point of origin, Handitran will not return to complete the trip unless it can be accommodated as a same-day service request.

If a passenger no shows on their return trip home, the passenger must notify Handitran when they are ready. Handitran will then return at the earliest time possible, depending upon vehicle availability. No guarantees of return are made, especially during night service hours, when service is limited, or towards the end of service hours, when vehicles have been taken out of service.