Like us on Facebook Follow us on Twitter Watch us on YouTube See what Arlington loves on Pinterest Discover Arlington, TX on Foursquare Find us on Flickr Arlington at your finger tips with the Smartphone App connect with us                                      Go to MyArlingtonTX.com
Main Page
911 Information
CALEA
Commendations
Complaints
Feedback Form
Mission and Goals
Employment
Public Education
Training
Wireless Communication
 

Dispatch Services/Arlington 911
P.O. Box 231
Arlington, Texas  76004-0231

E-mail

 
     

 
Dispatch Services / Arlington 911

Welcome to the City of Arlington Dispatch Services/Arlington 911 web site.

Arlington dispatch is a centralized dispatch center, meaning we answer all 911 and 10 digit number calls for police, fire and ambulance service at one central location. 

Our center answered 432,920 calls in FY 2010/2011. Our goal is to answer 92% of all calls within 6 seconds or less. We also dispatched 370,795 police calls, 37,717 fire calls, and 39,253 medical emergency calls in FY 2010/2011.

Our call takers are trained to handle all calls for service involving police, fire or medical emergencies. During their initial training academy and subsequent on-the-job training, they learn how to handle all police and fire calls. However, additional training is required before they're able to take medical emergency calls.  This specialized training consists of CPR and Emergency Medical Dispatch (EMD) certifications, enabling them to give life saving instructions until help arrives. 

We take pride in the diversification of our dispatch center.  We currently have several bi-lingual call takers to whom calls may be transferred from other call takers to help with language translation problems. In cases where there are no bi-lingual call takers available, Arlington 9-1-1 subscribes to the A T & T Language line which can translate over 140 languages. It is normally accessed using three-way calling to a 1-800 number.

Each call take station is equipped with TDD (Telecommunications Device for the Deaf) equipment and our call takers are trained on procedures for taking calls from hearing impaired callers.  

 

Copyright 2000-2014 City of Arlington, TX. All rights reserved.

Contact Us | Disclaimer | Supported Browsers