Welcome to the City of Arlington
Dispatch Services/Arlington 911 web site.
Arlington dispatch is a
centralized dispatch center, meaning we answer all 911 and 10 digit
number calls for police, fire and ambulance service at one central
Our center answered 432,920 calls in FY 2010/2011. Our goal is to answer 92% of all calls within 6 seconds or less. We also dispatched 370,795 police calls, 37,717 fire calls, and 39,253 medical emergency calls in FY 2010/2011.
Our call takers are
trained to handle all calls for service involving police, fire or
medical emergencies. During their initial training academy and
subsequent on-the-job training, they learn how to handle all police
and fire calls. However, additional training is required before
they're able to take medical emergency calls. This specialized
training consists of CPR and Emergency Medical Dispatch (EMD)
certifications, enabling them to give life saving instructions until
We take pride in the
diversification of our dispatch center. We currently have
several bi-lingual call takers to whom calls may be transferred from
other call takers to help with language translation problems. In
cases where there are no bi-lingual call takers available, Arlington
9-1-1 subscribes to the A T & T Language line which can translate
over 140 languages. It is normally accessed using three-way
calling to a 1-800 number.
Each call take station
is equipped with TDD (Telecommunications Device for the Deaf)
equipment and our call takers are trained on procedures for taking
calls from hearing impaired callers.