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It
is our goal to investigate all complaints regarding our performance
while ensuring confidentiality for both the complainant and the
subject of the complaint. As a means of
maintaining Arlington Dispatch Services' exceptional level of
performance and community relations, we:
- Encourage citizens to recommend improvements in
our service delivery
- Encourage complaints and/or questions about the
performance or actions of our members and employees
Complaints should describe the events or incident,
date and approximate time, and the telecommunicator's name(s)
and/or ID number.
A statistical evaluation of our complaint information is
conducted annually. These reports are available to the public and
may be obtained by emailing a request to our CALEA Accreditation
Manager Dana Schell at:
schelld@ci.arlington.tx.us. or by regular mail at:
City of Arlington Dispatch Services
Attn: CALEA Accreditation Manager
P.O. Box 231
Arlington, Texas 76004-0231
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Procedures for Submitting a
Complaint
If you feel that an employee has acted
improperly or not given the level of service expected, you may
register your complaint in the following ways:
- You may use our
online feedback form which.
Once submitted, this form will go directly to the Communications Manager.
- You may email the Communications Manager
directly at
Jayme.Cole@arlingtontx.gov.
- You may choose to register your complaint in
writing by mailing it to:
City of Arlington Dispatch Services
Attn: Jayme Cole, Communications Manager
P.O. Box 231
Arlington, Texas 76004-0231
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