Once received, the City Secretary’s Office will assign a claim number and
forward a copy to the City’s Claims Adjuster in Risk Management. The Claims
Adjuster will investigate to determine the City’s liability and the amount of
damages owed, if any. Typically, this process takes from two to four weeks.
While the City is not liable for all types of claims for damages, if it is
determined the City may be liable, the adjuster will work with you to achieve an
equitable settlement. State law provides that cities are immune from liability
for various activities, such as damages resulting from street conditions. If the
adjuster’s investigation into the facts and applicable laws determines the City
is not liable, you will receive a letter stating your claim has been denied.
If your claim is denied or you cannot reach an agreement on the fair value of
your claim, you still maintain the option of pursuing your case in the courts.
If so, you may find it advisable to consult with an attorney.
For further information, please contact Risk Management at 817-459-6309.
[ back ]
