How do I pay my water bill?
Online: go to www.ci.arlington.tx.us/water/
to view or pay your bill (full or partial payment are accepted).
By Mail: Mail the bill stub and a check or money
order (payable to Arlington Utilities) to P.O. Box 90020, Arlington,
TX 76004-3020.
In Person: Payments can be made in person to a
cashier between 8:00 a.m. and 5:00 p.m., Monday through Friday at
either of our office locations:
Drop Box: Payments by check or money order (NO
CASH PLEASE) are accepted 24 hours a day at
both office locations in the night depository drop boxes. Note: any
drop box payment made after 7:00 a.m. will not be posted until the
following business day.
By Phone: Call 817-275-5931 to pay your bill
in full through our automated telephone system. Visa, MasterCard, or Discover
cards are accepted. It’s quick and easy, a totally free service to
our customers 24 hours a day.
How do I report a water leak or a broken
main?
To report a water leak or broken main, contact the Water Utilities
Dispatch Center at 817-459-5900.
How do I report drainage
problems?
To report drainage problems, call the Department of Engineering
Services at 817-459-6550. The call will be assigned to an engineer who
will evaluate the concern and respond accordingly.
Is my property in the flood plain?
To find out if your property lies within a floodplain area, call
the Department of Engineering Services at 817-459-6550 with your
address.
Who do I call about possible pollution in
the creek in our neighborhood?
If there is pollution in the creek in your neighborhood, call the
Department of Engineering Services at 817-459-6550, or the Storm Water
Pollution Report Line at 817-459-6599.
Does the city clean the creeks behind
private property? Borrow ditches? Channels?
The Department of Transportation/Street Division maintains concrete
channels and borrow ditches within the street right-of-way. The
Department of Engineering Services Storm Water Utility crew maintains
the concrete channels outside the street right-of-way. The City does
not maintain creeks and channels left in their natural state. The
adjacent property owners are responsible for any required maintenance
including debris pickup.
The City of Arlington has a brochure called Creek Care Guide for
Residents and Businesses to offer suggestions on the care of our
creeks. Contact the Parks and Recreation Department at 817-459-5474
for copies of the brochure.
What can my neighborhood do to conserve
water?
A few suggestions to conserve water are:
For additional information or to obtain
a copy of the brochure, contact the Office of Communication at
817-459-6402 or visit their website at www.ci.arlington.tx.us/water.
