GRIEVANCE PROCEDURE UNDER THE AMERICANS WITH DISABILITIES ACT
The following Grievance Procedure is established to meet the
requirements of the Americans with Disabilities Act. It may be used by
non-employees who wish to file a complaint alleging discrimination on
the basis of disability in programs or benefits offered by the City
Arlington, Texas.
The complaint should be in writing and contain information
regarding the alleged discrimination as well as the specific location
of the alleged violation. The complaint should contain the name,
address and phone number of the individual initiating the complaint.
Alternative formats for filing a grievance, such as personal
interviews or tape recordings, will be available upon request for
persons with disabilities. Click here for a
Grievance Form (pdf) for use in filing a complaint.
The complaint should be submitted by the individual and/or his/her
designee as soon as possible, but no later than 60 days following the
incident to:
Fiona Allen
City Manager’s Office
101 W. Abram
Arlington, Texas 76010
Phone: 817-459-6100 Fax: 817-459-6116
Email:
Fiona.Allen@arlingtontx.gov
Persons with hearing or speech impairments can
utilize:
Relay Texas by dialing 711 or 1-800-735-2989
Within 15 calendar days after receipt of the complaint, the ADA
Coordinator will meet with the complainant to discuss the issue and
possible resolutions. Within 15 calendar days of the meeting, the ADA
Coordinator will respond in writing, and when appropriate, in a format
accessible to the complainant, such as large print, Braille, or audio
tape. The response will explain the position of the City of Arlington
on the matter and options for resolution of the complaint.
If such response does not satisfactorily resolve the matter, the
complainant and/or his/her designee may file an appeal within 15
calendar days of receiving the response from the ADA Coordinator. The
appeal should be in writing and directed to the Administrative
Services Director. The Administrative Services Director will attempt
to meet with the complainant within 15 calendar days of receiving the
appeal. Within 15 calendar days of the meeting, the Administrative
Services Director will respond in writing or in a format accessible to
the complainant.
All written grievances and appeals will be kept on file in the City
of Arlington for at least three years.
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